Customer Service Executive

Company Description

sKart Global Express Pvt Ltd is a tech-driven logistics solution provider offering Express, Cross Border, and Reverse Logistics services for B2B, B2C, and social commerce requirements. With decades of industry experience, sKart leverages technology to bring together the most relevant service providers on a single platform. sKart's infrastructure includes owned, leased, and franchised elements, ensuring cost efficiency and extensive reach across domestic and international geographies. With offices in 27 locations and over 50 Pickup and Delivery Centers, sKart covers more than 12,000 zip codes in India. sKart is part of Skyways Group, a leading logistics MNC with significant presence across the Indian sub-continent, South East Asia, and Europe.

Role Description

This is a full-time on-site role for a Customer Service Executive at sKart Global Express, located in Vasant Vihar. The Customer Service Executive will handle customer inquiries, provide support and information regarding services, manage customer accounts, resolve issues, and ensure a high level of customer satisfaction. The role also involves coordinating with internal teams, maintaining accurate records, and helping to streamline customer service processes.

Qualifications

• Customer Service and Support skills
• Strong Communication and Interpersonal skills
• Problem Solving and Conflict Resolution skills
• Experience in Handling Customer Inquiries and Managing Accounts
• Organizational and Record-Keeping skills
• Ability to work independently and as part of a team
• Experience in the logistics industry is a plus
• Bachelor's degree in Business, Communications, or a related field