Customer Service Executive

Role

Location

About the Team

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. Youll need empathy, patience, and a touch of matchmaking magic.

What Youll Do:

• Be the dedicated relationship partner

  for VIP Shaadi members post-sale.

• Understand member preferences

  and help identify their ideal match.

• Call and connect

  with high-quality prospects on behalf of the member.

• Set up mutually consented meetings

  between potential matches.

• Ensure timely renewals

  and proactive engagement throughout their journey.

• Guide, counsel, and support

  the member like a true partner in their search.

• Maintain high service standards, timely resolutions

  & meticulous documentation.

• Handle escalations

  with grace, maturity, and solutions-focused thinking.

• Respect diverse traditions, preferences, and cultural nuances

  in every interaction.

• Always go above and beyond

  to deliver the VIP promise.

What You Bring to the Table:

• 1+ year of experience

  in customer service, client servicing, or relationship management.

• A natural passion for people

  , relationships, and making customers smile.

• Strong attention to detail

  and excellent organizational skills.

• High emotional intelligence

  and empathy to understand and connect with members.

• Infinite patience

  and persuasive communication skills to build trust and resolve issues.

• Clear, confident communication

  in English and any Indian language.

• Self-motivated

  and committed to exceeding customer expectations.

Why Join Us:

• Work with Indias leading matchmaking brand.

• Be a part of exclusive high-impact journeys

  for premium members.

• Learn, grow, and thrive

  in a high-energy, customer-first culture.

• Every day is different, meaningful, and full of real human stories.

Interested candidate can send their CV to prachi.b@peopleinteractive.in