Customer Service Executive-Retail Liabilities Inbound

Role Overview: As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary responsibility is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. You will also be accountable for keeping Turn Around Time (TAT) for all customer requests and promoting channel migration to alternate channels. Your role involves driving initiatives within the Customer Contact Center aimed at enhancing the overall customer experience and satisfaction. Key Responsibilities: - Maintain service quality, average handling time, and first contact resolution to ensure productivity. - Manage Turn Around Time (TAT) for all customer requests. - Encourage channel migration to alternate channels. - Drive initiatives within the Customer Contact Center to enhance customer experience and satisfaction. Qualifications Required: - Previous experience in a customer service role is preferred. - Strong communication and problem-solving skills. - Ability to work effectively in a team environment. - Good understanding of retail liabilities and banking processes is an advantage.,