2.0 - 6.0 years

0 Lacs

thane, maharashtra

On-site

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Custom...

Posted 1 month ago

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Customer Service Executive-Retail Liabilities Inbound IDFC FIRST Bank

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Role Overview: As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary responsibility is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. You will also be accountable for keeping Turn Around Time (TAT) for all customer requests and promoting channel migration to alternate channels. Your role involves driving initiatives within the Customer Contact Center aimed at enhancing the overall customer experience and satisfaction. Key Responsibilities: - Maintain service quality, average handling time, and first contact resolution to e...

Posted 1 month ago

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Customer Service Executive-Retail Liabilities Inbound IDFC FIRST Bank

1.0 - 5.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary role is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. Additionally, you will be responsible for maintaining Turn Around Time (TAT) for all customer requests and encouraging channel migration to alternate channels. In this role, you will also drive all initiatives within the Customer Contact Center to enhance the overall customer experience and satisfaction. Your key success metrics will include productivity, average handling time, and first contact resolution. By excel...

Posted 3 months ago

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