7 Channel Migration Jobs

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Custom...

Role Overview: As a Customer Service Executive in the Premium Inbound segment, your main focus will be on enhancing productivity within the Customer Contact Center. Your success in this role will be determined by key performance indicators such as productivity levels, Average Handling Time (AHT) optimization, and achieving a high rate of First Contact Resolution (FCR). These metrics play a crucial role in evaluating and improving the overall effectiveness of the Premium Inbound Customer Service operations. Key Responsibilities: - Maintain service quality and optimize Average Handling Time (AHT). - Ensure a high level of First Contact Resolution (FCR). - Adhere to established Turnaround Time ...

You will be responsible for the following tasks in the role of Customer Service Executive-Retail Asset Inbound: - Ensuring productivity in handling customer queries and requests efficiently. - Maintaining high service quality standards to enhance customer experience. - Keeping the Average Handling Time to a minimum for prompt resolution of customer issues. - Striving for First Contact Resolution to address customer concerns effectively in the first interaction. - Ensuring timely Turnaround Time (TAT) for all customer requests. - Leading efforts for Channel Migration to encourage customers to utilize alternate channels for service. In addition to the primary responsibilities, you will be expe...

Job Description: As a State Head Cross Sell SME in the Customer Experience department, your primary responsibility will be to ensure that all customers are attended to promptly and provided with resolutions within the defined Turnaround Time (TAT). Key Responsibilities: - Enhancing productivity levels - Facilitating channel migration for customers - Maintaining low attrition levels - Achieving First Contact Resolution goals - Improving Transaction Net Promoter Scores (NPS) - Executing cross-selling strategies effectively Qualification Required: - Graduation in any discipline - Minimum of 5-10 years of relevant work experience (Note: No additional details about the company were mentioned in t...

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Custom...

Role Overview: As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary responsibility is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. You will also be accountable for keeping Turn Around Time (TAT) for all customer requests and promoting channel migration to alternate channels. Your role involves driving initiatives within the Customer Contact Center aimed at enhancing the overall customer experience and satisfaction. Key Responsibilities: - Maintain service quality, average handling time, and first contact resolution to e...

As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary role is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. Additionally, you will be responsible for maintaining Turn Around Time (TAT) for all customer requests and encouraging channel migration to alternate channels. In this role, you will also drive all initiatives within the Customer Contact Center to enhance the overall customer experience and satisfaction. Your key success metrics will include productivity, average handling time, and first contact resolution. By excel...