Customer Service Executive (Remote)

0 - 1 years

1 - 2 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Designation:

About the Company

Learners Point Academy is one of Dubai's leading professional training institutes offering a wide range of training courses covering IT, Finance, Management, HR, Logistics, ERP, and leadership for corporates, working professionals, job seekers, and students. Learners Points current training methods and delivery models have been continuously researched, updated, and fine-tuned past 24 years with the best in the industry faculties creating an unparalleled edge in conceptualizing a vast range of courses.

Job Role:

We are looking for a proactive and customer-focused Customer Service Executive to join our remote support team. The ideal candidate will be responsible for managing customer interactions across calls, chats, and emails, ensuring every customer receives prompt, professional, and efficient service.

Key Responsibilities:

  • Handle incoming calls, chats, and emails in a professional and timely manner.
  • Assign and track leads to the respective departments or sales team when required.
  • Provide quick and effective responses to customer queries and concerns.
  • Coordinate with internal teams to ensure smooth communication and issue resolution.
  • Maintain company standards for quality, responsiveness, and professionalism in every interaction.

Requirements:

  • Bachelors degree or equivalent qualification..
  • Proficiency in MS Office and CRM tools.
  • Strong multitasking and organizational abilities.
  • Comfortable working the 5:00 PM 1:00 AM shift.
  • Reliable internet connection and ability to work independently in a remote setup.

Why Join Us:

100% remote opportunity – work from the comfort of your home.

Exposure to global customers and cross-functional collaboration.

Growth-oriented environment with continuous learning opportunities.

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