Customer Service Executive

Customer Care Executive Job Description

• Promptly handling and answering to all type of customer quires
• Handle customer direct requests and unresolved issues by co coordinating with respective customer care team.
• Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours).
• Replaying to customer mail quires with in derived time period (24 hrs).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Record details of incoming inquiries, comments and complaints.
• Manage records of customer interactions (Through telephone & mails).
• Record details of actions taken on products,complaints & feedback
• Collecting feedback on service process from customers and brand partners

(Authorized Retail Distributors & Dealers).

• Communicate and coordinate with internal departments for customer issues.
• Co ordinate with service team and ware house to maintain spare stock availability.
• Communicate factory team for customer complaint updation with proper complaint details for immediate action on production.
• Co ordinate with respective region sales team to arrange free service camp for customers in dealer point.
• Planning and execution of branch audit schedule by co coordinating respective Branch Service Manager in charges for monitoring branch activities.
• Planning and execution of Branch Service Manager meeting to shares market complaints.
• Manage branch administration by co coordinating with respective region

Branch Service Manager.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹180,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Velachery, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Telugu (Required)
• Kannada (Required)
• Malayalam (Required)

Work Location: In person