JOB PURPOSE To manage customer’s compliant / calls effectively. KEY AREAS OF RESPONSIBILITY · Attend the In-House calls. · Attend the Dealers (Field) calls as per PJC’s (Permanent Journey cycle at dealer’s place) and get the acknowledgement of Dealers seal & signature in service call report · Maintenance of Tools · Segregate the out of warranty & warranty (duly tagged) defects · Use of man held machine for Dealers service · Highlight the new/repeated complaints to the Branch In-charge · Assisting to Branch In-charge for stock checking/prepare storage in Racks & Spares Indent EDUCATION AND EXPERIENCE · 10th/12th /ITI/ diploma · Experience 0-3 years · Candidates having experience in FMCG/FMCD are preferred FUNCTIONAL/TECHNICAL COMPETENCIES · Products and detail specifications · Trouble shooting of products BEHAVIOURAL COMPETENCIES · Communication & Inter-personal Skill · Problem Solving Skill · Customer Management · Technical Know-how of Appliances Products Job Type: Full-time Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Kanchipuram, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Electrical: 1 year (Required) Work Location: In person
Sector : FMCD Company Designation : Assistant Manager – Supply Chain Grade : M8 Experience : 5- 7 years Education : MBA – Operations Location : Regional Office – Chennai . Main Purpose of the Role The incumbent will be responsible for Supply Planning and Production planning of entire Preethi range products & driving Supply chain strategy for Business. In addition to the planning role, Incumbent should have goodwill for process improvement & interested to take up SCM projects. He should be able to deliver the KPIs agreed for this role. . Key Area of Responsibility: · Responsible for Supply Planning of Complete range of products in an efficient manner while focusing on maximizing customer service o Responsible for Forecasting o Responsible for Production planning for in-house products o Responsible for Supply planning for all outsourced / trading products o Collaborate with other departments to integrate planning with business systems or processes, such as promotional activities, special schemes o Responsible for ensuring Stock availability and NIL sales loss · Responsible for inventory reduction, increased inventory turns and improved order-to-delivery results across Commercial & Industrial Organization · Responsible for driving Spares with an Optimal Inventory. · Responsible for Process improvement projects across Value chain · Identify and resolve supply chain constraints, which requires the ability to work across cross-functional areas and collaborate and negotiate complex solutions · Provides leadership, coaching, focus, motivation and encouragement to direct reports, including development, capability building and succession planning. · Knowledge on reverse bidding process for transportation on Ariba online will be added advatntage. Skills and Competencies · Superior analytical and influential skills, attention to detail, and exceptional creativity, with the ability to balance in a resource constrained environment. · Solid track record of successfully understanding the needs of both the internal and external customers and developing relationships that leads to long-term partnerships. · Must possess excellent communication and organizational skills with the ability to work within a fact paced company with increasing needs. · Ability to prioritize and manage multiple actions, working with multiple people with competing priorities · Understanding of market/ channel dynamics and their interplay to ensure meeting business goals. · Strategic planning for the future taking into account macro trends in the environment as well as internal company goals. · Must possess excellent MS Excel & Power point skills with a zeal to lead the Sales & Operating Meeting. · Significant experience with ERP and reporting tools required, · Learning mindset - ability to learn and apply new skills and knowledge quickly for the new SCM projects . · Demonstrated experience turning information into data and using that data to influence and implement change. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹850,000.00 per year Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person
JOB PURPOSE The Design engineer creates the optimal product concept, taking into account integral architecture requirements, and takes care that it is transformed into the main design (CAD). As core project team member, he/she is responsible for involving and guiding all development-related activities in the ITM projects. For doing so, he/she is in the lead of the development project team. So as regards content the design engineer is responsible on product/system level wrt creation of overall solutions in principle, elaboration of concepts, criteria based evaluation of concepts (technical and economical), scenario creation (recommendations to business), documentation of development process; this refers to a) task clarification, b) technical planning as contribution for integral/detailed planning, c) requirements management, d) system analysis/synthesis (responsible for the entire system incl. all objects and interfaces), e) exploration of integral architecture variants and f) derivation of optimal/balanced concepts; KEY RESPONSIBILITY AREA 1. To take technical leadership role in delivering the product as per the specified requirements and within the target cost, time, quality and performance. 2. To define the technical product concept/product architecture (technical solutions, modules and interfaces, also called conceptual design) taking into account all relevant requirements from industrial design, development and supply chain. 3. To define the evaluation criteria, evaluate the concepts and documents both the progress as well as the final concept choice. Also accountable for the concept quality, referring to the robustness and proper dimensioning and balancing of the implemented solutions. 4. Responsible for quality of the main design in the aspect of feasibility and robustness measured with attendant quality tools. e.g. DFMEA, PFMEA, tolerance analysis, DFA, DFS, CTQ. 5. To create CAD design from the aesthetics input and deliver 3D and 2D Drawings at different stage of the project as per the project's need. 6. To create and deliver the product BOM for costing and production purposes SKILLS AND COMPETENCIES Functional competency: Domestic appliance/consumer durable domain knowledge, DFSS/GB or BB preferred. Product Design & Development, Prototype Development/Testing exposure. Exposure and practice to Architecture / System engineering. BIS related to home appliance products / IEC. Patent procedures and exposure. Strength of materials- Material selection knowledge in min two of these- Plastics, S.S., Alloys & Rubber. Machine design knowledge. Good in Conceptualisation and Ideation considering the requirements of Marketing/Consumer. Measuring figures for the job (1) #projects per year (1…4); (2) milestone performance (timing: committed vs real); (3) call rate (real vs predicted); (4) #technical changes after / milestone consolidation being not caused by a corresponding change of commercial requirements; BEHAVIOURAL COMPETENCIES Stakeholder Management Analytical ability, time management, interpersonal relationships, creativity. Team Management and capability building skills EDUCATION AND EXPERIENCE The incumbent should be a graduate in Mechanical Engineering. He/she should have a minimum of 5 years of experience End to End product design experience (Preferably from Kitchen / home appliances vertical), CAD – Modelling & drawing, Creation of bill of materials, Design documentation like DFMEA etc., Reverse Engineering, Verification & Validation test plan knowledge, Tolerance stack up, GD&T Knowledge Job Type: Full-time Pay: ₹800,000.00 - ₹1,800,000.00 per year Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Sholinganallur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 5 years (Required) Work Location: In person
JOB PURPOSE The Design engineer creates the optimal product concept, taking into account integral architecture requirements, and takes care that it is transformed into the main design (CAD). As core project team member, he/she is responsible for involving and guiding all development-related activities in the ITM projects. For doing so, he/she is in the lead of the development project team. So as regards content the design engineer is responsible on product/system level wrt creation of overall solutions in principle, elaboration of concepts, criteria based evaluation of concepts (technical and economical), scenario creation (recommendations to business), documentation of development process; this refers to a) task clarification, b) technical planning as contribution for integral/detailed planning, c) requirements management, d) system analysis/synthesis (responsible for the entire system incl. all objects and interfaces), e) exploration of integral architecture variants and f) derivation of optimal/balanced concepts; KEY RESPONSIBILITY AREA 1. To take technical leadership role in delivering the product as per the specified requirements and within the target cost, time, quality and performance. 2. To define the technical product concept/product architecture (technical solutions, modules and interfaces, also called conceptual design) taking into account all relevant requirements from industrial design, development and supply chain. 3. To define the evaluation criteria, evaluate the concepts and documents both the progress as well as the final concept choice. Also accountable for the concept quality, referring to the robustness and proper dimensioning and balancing of the implemented solutions. 4. Responsible for quality of the main design in the aspect of feasibility and robustness measured with attendant quality tools. e.g. DFMEA, PFMEA, tolerance analysis, DFA, DFS, CTQ. 5. To create CAD design from the aesthetics input and deliver 3D and 2D Drawings at different stage of the project as per the project's need. 6. To create and deliver the product BOM for costing and production purposes SKILLS AND COMPETENCIES Functional competency: Domestic appliance/consumer durable domain knowledge, DFSS/GB or BB preferred. Product Design & Development, Prototype Development/Testing exposure. Exposure and practice to Architecture / System engineering. BIS related to home appliance products / IEC. Patent procedures and exposure. Strength of materials- Material selection knowledge in min two of these- Plastics, S.S., Alloys & Rubber. Machine design knowledge. Good in Conceptualisation and Ideation considering the requirements of Marketing/Consumer. Measuring figures for the job (1) #projects per year (1…4); (2) milestone performance (timing: committed vs real); (3) call rate (real vs predicted); (4) #technical changes after / milestone consolidation being not caused by a corresponding change of commercial requirements; BEHAVIOURAL COMPETENCIES Stakeholder Management Analytical ability, time management, interpersonal relationships, creativity. Team Management and capability building skills EDUCATION AND EXPERIENCE The incumbent should be a graduate in Mechanical Engineering. He/she should have a minimum of 5 years of experience End to End product design experience (Preferably from Kitchen / home appliances vertical), CAD – Modelling & drawing, Creation of bill of materials, Design documentation like DFMEA etc., Reverse Engineering, Verification & Validation test plan knowledge, Tolerance stack up, GD&T Knowledge Job Type: Full-time Pay: ₹800,000.00 - ₹1,800,000.00 per year Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Sholinganallur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 5 years (Required) Work Location: In person
JOB PURPOSE The Design engineer creates the optimal product concept, taking into account integral architecture requirements, and takes care that it is transformed into the main design (CAD). As core project team member, he/she is responsible for involving and guiding all development-related activities in the ITM projects. For doing so, he/she is in the lead of the development project team. So as regards content the design engineer is responsible on product/system level wrt creation of overall solutions in principle, elaboration of concepts, criteria based evaluation of concepts (technical and economical), scenario creation (recommendations to business), documentation of development process; this refers to a) task clarification, b) technical planning as contribution for integral/detailed planning, c) requirements management, d) system analysis/synthesis (responsible for the entire system incl. all objects and interfaces), e) exploration of integral architecture variants and f) derivation of optimal/balanced concepts; KEY RESPONSIBILITY AREA 1. To take technical leadership role in delivering the product as per the specified requirements and within the target cost, time, quality and performance. 2. To define the technical product concept/product architecture (technical solutions, modules and interfaces, also called conceptual design) taking into account all relevant requirements from industrial design, development and supply chain. 3. To define the evaluation criteria, evaluate the concepts and documents both the progress as well as the final concept choice. Also accountable for the concept quality, referring to the robustness and proper dimensioning and balancing of the implemented solutions. 4. Responsible for quality of the main design in the aspect of feasibility and robustness measured with attendant quality tools. e.g. DFMEA, PFMEA, tolerance analysis, DFA, DFS, CTQ. 5. To create CAD design from the aesthetics input and deliver 3D and 2D Drawings at different stage of the project as per the project's need. 6. To create and deliver the product BOM for costing and production purposes SKILLS AND COMPETENCIES Functional competency: Domestic appliance/consumer durable domain knowledge, DFSS/GB or BB preferred. Product Design & Development, Prototype Development/Testing exposure. Exposure and practice to Architecture / System engineering. BIS related to home appliance products / IEC. Patent procedures and exposure. Strength of materials- Material selection knowledge in min two of these- Plastics, S.S., Alloys & Rubber. Machine design knowledge. Good in Conceptualisation and Ideation considering the requirements of Marketing/Consumer. Measuring figures for the job (1) #projects per year (1…4); (2) milestone performance (timing: committed vs real); (3) call rate (real vs predicted); (4) #technical changes after / milestone consolidation being not caused by a corresponding change of commercial requirements; BEHAVIOURAL COMPETENCIES Stakeholder Management Analytical ability, time management, interpersonal relationships, creativity. Team Management and capability building skills EDUCATION AND EXPERIENCE The incumbent should be a graduate in Mechanical Engineering. He/she should have a minimum of 5 years of experience End to End product design experience (Preferably from Kitchen / home appliances vertical), CAD – Modelling & drawing, Creation of bill of materials, Design documentation like DFMEA etc., Reverse Engineering, Verification & Validation test plan knowledge, Tolerance stack up, GD&T Knowledge Job Type: Full-time Pay: ₹800,000.00 - ₹1,800,000.00 per year Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Sholinganallur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 5 years (Required) Work Location: In person
Customer Care Executive Job Description Promptly handling and answering to all type of customer quires Handle customer direct requests and unresolved issues by co coordinating with respective customer care team. Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours). Replaying to customer mail quires with in derived time period (24 hrs). Obtain and evaluate all relevant information to handle product and service inquiries. Record details of incoming inquiries, comments and complaints. Manage records of customer interactions (Through telephone & mails). Record details of actions taken on products,complaints & feedback Collecting feedback on service process from customers and brand partners (Authorized Retail Distributors & Dealers). Communicate and coordinate with internal departments for customer issues. Co ordinate with service team and ware house to maintain spare stock availability. Communicate factory team for customer complaint updation with proper complaint details for immediate action on production. Co ordinate with respective region sales team to arrange free service camp for customers in dealer point. Planning and execution of branch audit schedule by co coordinating respective Branch Service Manager in charges for monitoring branch activities. Planning and execution of Branch Service Manager meeting to shares market complaints. Manage branch administration by co coordinating with respective region Branch Service Manager. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹180,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Velachery, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Experience: Customer support: 1 year (Preferred) Language: English (Preferred) Telugu (Required) Kannada (Required) Malayalam (Required) Work Location: In person
Customer Care Executive Job Description Promptly handling and answering to all type of customer quires Handle customer direct requests and unresolved issues by co coordinating with respective customer care team. Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours). Replaying to customer mail quires with in derived time period (24 hrs). Obtain and evaluate all relevant information to handle product and service inquiries. Record details of incoming inquiries, comments and complaints. Manage records of customer interactions (Through telephone & mails). Record details of actions taken on products,complaints & feedback Collecting feedback on service process from customers and brand partners (Authorized Retail Distributors & Dealers). Communicate and coordinate with internal departments for customer issues. Co ordinate with service team and ware house to maintain spare stock availability. Communicate factory team for customer complaint updation with proper complaint details for immediate action on production. Co ordinate with respective region sales team to arrange free service camp for customers in dealer point. Planning and execution of branch audit schedule by co coordinating respective Branch Service Manager in charges for monitoring branch activities. Planning and execution of Branch Service Manager meeting to shares market complaints. Manage branch administration by co coordinating with respective region Branch Service Manager. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹180,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Velachery, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Experience: Customer support: 1 year (Preferred) Language: English (Preferred) Telugu (Required) Kannada (Required) Malayalam (Required) Work Location: In person