Customer Service Executive

• Marketing Executive shall be responsible for communicating with guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.
• Will be required to create and maintain reservation records along with email and cell phone data of all our customers. Shall understand and communicate the selling status, rates, and benefits of all packages and plans offered.
• Sharing of offers, pictures, facilities and packages with customers via whats app, e-mail and all other means of communication. Shall be able to use social media and communication applications.
• Actively selling of package to inbound callers, customer service associate shall be persuasive and posses brilliant communication skills, generating a positive customer experience.
• Maintain a high level of customer satisfaction by promptly responding to inquiries, resolving issues, and providing exceptional service throughout the entire booking process.
• Contribute to Marketing strategies of the firm, meeting targets, goals and deadlines.

A minimum of 3 years' experience in sales, customer interaction, client management or any related fields.