Key Responsibilities: Make outbound calls to prospective leads generated from marketing campaigns, property listings, referrals, and walk-ins. Explain PG/hostel features, amenities, pricing, and location advantages to potential customers. Qualify leads based on customer requirements and schedule property visits or virtual tours. Maintain a database of leads and ensure timely follow-ups using CRM or Excel trackers. Handle incoming queries from customers and provide prompt and accurate information. Coordinate with the field sales or property team to ensure lead conversion. Manage Customer Relationship Share feedback from calls to help improve marketing and communication strategies.

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Customer Service Executive