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Customer Service Executive

Customer Service Executive

Digiinovix

0 years

0 Lacs

mumbai maharashtra india

Posted:14 hours ago| Platform:

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Skills Required

service resolve communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

Role- Customer Relation ManagerCTC- 3-4.8 LPA(Based on Experience)Location - Mumbai

We are hiring a Customer Relation Executive to manage customer interactions, resolve queries, and ensure a seamless customer experience. The role involves handling calls, emails, and chats, maintaining customer records, and coordinating with internal teams to solve issues.

Key Responsibilities:

Respond to customer inquiries promptly via calls, emails, and chats
Resolve complaints and provide appropriate solutions

Maintain accurate customer records in CRM

Coordinate with internal teams to follow up on customer issues
Ensure high customer satisfaction and build long-term relationships

Skills Required:

Excellent communication and interpersonal skills
Problem-solving attitude

Good knowledge of CRM tools

Ability to work in a fast-paced environment

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