Customer Service Executive

As a Customer Service Representative at Paisabazaar.com, you will play a crucial role in ensuring customer satisfaction through prompt and professional communication. **Key Responsibilities:** - Respond to customer queries via phone, email, and chat - Resolve issues in a timely and professional manner - Maintain records of customer interactions - Coordinate with internal teams to ensure smooth resolutions - Gather feedback and suggest improvements to customer service processes **About Company:** Paisabazaar.com is India's largest online marketplace for financial products, with over 30 million customers visiting the platform every month from more than 1200 cities and towns. Paisabazaar was co-founded in 2014 to make personal finance decisions easy, transparent, and convenient for India. Through technology and data innovations, along with a lot of hard work, the company intends to make complex decisions simple for customers. This philosophy has helped Paisabazaar become India's no. 1 personal finance platform and the only independent digital organization to disburse over 12,000 crores of loans on an annualized basis. Using data and technology innovations, Paisabazaar helps customers choose the best and most-suited financial products. Since 2014, the company has earned the trust and goodwill of over 22 million consumers and continues to work hard to help customers make the best financial decisions and provide the best experience on their platform. As a Customer Service Representative at Paisabazaar.com, you will play a crucial role in ensuring customer satisfaction through prompt and professional communication. **Key Responsibilities:** - Respond to customer queries via phone, email, and chat - Resolve issues in a timely and professional manner - Maintain records of customer interactions - Coordinate with internal teams to ensure smooth resolutions - Gather feedback and suggest improvements to customer service processes **About Company:** Paisabazaar.com is India's largest online marketplace for financial products, with over 30 million customers visiting the platform every month from more than 1200 cities and towns. Paisabazaar was co-founded in 2014 to make personal finance decisions easy, transparent, and convenient for India. Through technology and data innovations, along with a lot of hard work, the company intends to make complex decisions simple for customers. This philosophy has helped Paisabazaar become India's no. 1 personal finance platform and the only independent digital organization to disburse over 12,000 crores of loans on an annualized basis. Using data and technology innovations, Paisabazaar helps customers choose the best and most-suited financial products. Since 2014, the company has earned the trust and goodwill of over 22 million consumers and continues to work hard to help customers make the best financial decisions and provide the best experience on their platform.