Customer Service Executive, Operations

Role Overview: As a Senior Executive Customer Service/Technical Support, you will be responsible for interfacing with customers via inbound and/or outbound calls, emails/chats, or through the Internet to provide customer service support and resolution of routine problems regarding client's products or services. You will play a crucial role in ensuring that service delivered to customers meets contractual Key Performance Indicators (KPIs) by clarifying customer requirements, using decision-support tools, and demonstrating empathy while building rapport with the customer. Your responsibilities will also include maintaining basic knowledge of client products/services, preparing accurate work, participating in activities to improve customer satisfaction, offering additional products/services, tracking information in the call tracking database, and referring customer inquiries to the appropriate resources. Key Responsibilities: - Ensure service meets contractual KPIs - Clarify customer requirements and provide appropriate resolution - Maintain knowledge of client products/services - Participate in activities to improve customer satisfaction - Offer additional products/services - Track and document information in call tracking database - Refer customer inquiries to published materials or senior staff Qualification Required: - Graduate/Undergraduate in any discipline - Strong customer service orientation - Strong computer navigation skills and PC knowledge - Effective communication in English, Hindi & Kannada - Attention to detail and ability to multitask - Tolerance for repetitive work in a fast-paced environment - Ability to work in a team or independently - Patience and professionalism in customer interactions - Willingness to work 6 days a week - Additional experience/skills may be required based on location/program Interview Details: You can walk in for an interview any day from Monday to Saturday, between 10 AM and 5 PM, at the office address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042. No prior appointment is needed. Disclaimer: The above statements describe the general nature and level of work for this job and are not intended to be an exhaustive list of all responsibilities and duties.,