Customer Service Executive

Not Funny

1 years

1 - 0 Lacs

bengaluru karnataka

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

microsoft excel customer service english administrative experience organizational skills computer skills typing in-person phone etiquette office experience

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:
We’re looking for a proactive Customer Service Executive to join our team at Not Funny, a fast-growing custom apparel brand. You’ll be responsible for handling customer queries across channels (email, WhatsApp, calls) and ensuring a smooth post-purchase experience.

Key Responsibilities:

Respond to customer inquiries promptly and professionally.
Track, escalate, and resolve order-related issues (delivery, payment, returns, etc.) through defined processes.
Coordinate with the operations and logistics teams to ensure timely resolutions.
Maintain accurate records of interactions and customer feedback.
Suggest improvements to enhance customer satisfaction and reduce repeated issues.

Requirements:

1+ year of experience in customer service or related role.
Excellent spoken and written English communication.
Strong problem-solving and interpersonal skills.
Basic computer proficiency (Google Sheets, CRM tools, Email).
Ability to multitask and stay calm under pressure.

Perks:

Growth opportunities in a fast-scaling startup.
Fun, youthful work culture.
Employee discounts on Not Funny merchandise.

Job Types: Full-time, Permanent

Pay: ₹10,940.20 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

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