Customer Service Executive

Dezire HR Services Hiring For Fintech Company

0 - 3 years

0 Lacs

bangalore

Posted:1 month ago| Platform: Shine logo

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Skills Required

query resolution customer retention complaint handling customer service semi voice process communication skills customer service operations bangalore hiring fintech customer service bpo

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Care Executive to join our dynamic Fintech team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing excellent service, and ensuring prompt resolution of queries and concerns.

Salary:

Key Responsibilities

Handle customer calls professionally and efficiently.
Address customer queries, concerns, and complaints with empathy and accuracy.
Maintain detailed and up-to-date records of customer interactions and follow-ups.
Provide clear and relevant information to customers to ensure issue resolution.
Escalate complex cases to the appropriate department when necessary.

Job Requirements

Minimum qualification:
10th Pass
.
Experience:
0.6 - 4 years
(Minimum 3 months of experience).
Strong communication and problem-solving skills.
Customer-oriented mindset with patience and attentiveness.
Willingness to work in a
6-day week (Day Shift)
schedule.

Contact DetailsFor more information or to apply, please contact:HR Sushmitha+91 9844278620

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