Customer Service Executive

0 - 31 years

1 - 3 Lacs

Posted:3 weeks ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

1. Customer Interaction & Relationship ManagementAct as the primary point of contact for clients. Build and maintain strong, long-term relationships with dental professionals and business partners. Respond to customer inquiries about products (e.g., dental implants, tools, materials, equipment). Address customer complaints and resolve issues in a timely and professional manner. 2. Sales SupportAssist the sales team in generating leads and following up on prospects. Help with order processing, quotations, and documentation. Track sales performance and customer orders to ensure timely delivery and service. Product Knowledge & DemonstrationProvide product information and educate customers on usage, advantages, and maintenance. Sometimes assist in product demonstrations, especially with technical or new equipment. Coordinate with the technical or product team to handle specific client queries. Customer Feedback & Market InsightsCollect feedback from clients and communicate it to relevant departments (e.g., R&D, quality control). Stay updated on industry trends and competitor products. Suggest improvements in customer service processes or product offerings. Ensure timely delivery, installation, or training (if applicable). Follow up on service issues or product replacements. Coordinate with service technicians for on-site support if needed.

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