Customer Service Executive

We are looking for Customer Service Executive for E-commerce and IT Services. Your job will be base on handling B2B sales and dealing with overseas clients through email, chat.

Customer Service Executive is a critical part of our mission to deliver timely, accurate and professional B2B Sales service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Executive communicates with customers primarily through mail, chat and utilizes a variety of software tools to navigate customer accounts, research, and communicate effective solutions in a fast-paced environment.

• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Excellent B2B Sales skills, including maintaining focus on the customer issue
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned

• Time Management: Prioritizing tasks to manage time efficiently.
• Attention to Detail: Ensuring accuracy in handling customer information and requests.
• Documentation: Keeping accurate records of customer interactions.

• Adaptability: Being flexible and able to adjust to new situations quickly.
• Positive Attitude: Maintaining a positive and professional demeanor.
• Resilience: Coping with stress and maintaining performance under pressure.