Customer Service Executive

Role Overview: You will be responsible for providing accurate information about products or services to customers and guiding them in making informed decisions. Your role will involve resolving customer issues and concerns efficiently to ensure high customer satisfaction. It will be essential for you to maintain a deep understanding of our products, services, and policies in order to address customer concerns effectively. Additionally, you will need to respond to customer inquiries accurately and in a timely manner through various channels such as phone, email, and chat. When faced with complex issues, you will be required to escalate them to higher authorities and follow up on resolutions. Keeping detailed and accurate records of customer interactions and inquiries will also be a part of your responsibilities. Key Responsibilities: - Provide accurate information about products or services - Guide customers in making informed decisions - Resolve customer issues and concerns efficiently - Maintain a deep understanding of products, services, and policies - Respond to customer inquiries through phone, email, and chat - Escalate complex issues to higher authorities when necessary - Follow up on resolutions - Keep detailed and accurate records of customer interactions and inquiries Qualifications Required: - Proficiency in English (Preferred) - Proficiency in Hindi (Preferred),