Customer Service Executive ( International Voice - US Process)

7 - 11 years

2 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

  • Handle inbound voice calls from US customers with professionalism & empathy
  • Resolve queries, troubleshoot issues, and deliver high CSAT
  • De-escalate customer concerns and provide effective solutions
  • Share accurate product/technical information
  • Maintain call logs and update CRM systems
  • Coordinate with cross-functional teams for smooth workflow
  • Mentor and support new joiners when required

Candidate RequirementsEducation & Experience

  • Bachelors degree (Business Administration or related field preferred)
  • Minimum 1 year of experience in Customer Service / BPO
  • US Voice Process experience highly preferred

Skills

  • Excellent English communication (neutral accent preferred)
  • Comfortable with Night Shifts
  • Proficient in MS Office (Excel, Word, Outlook)
  • Strong problem-solving skills, detail oriented, ability to work under pressure

Availability

Immediate joiners preferred (Max 7 days notice)Recruitment Mandate (Internal)Target: 30 hires in 30 days

Interview

: F2F only at Mulund OfficePriority Areas: Central Line (Mulund, Thane, Bhandup, Ghatkopar)

Education

Degree | University | Year

Skills

  • International Voice Support
  • Communication Skills (English)
  • MS Office (Excel, Word, Outlook)
  • Customer Handling / Escalation Management

Additional Details

Expected CTC:
Notice Period: Willing to Work Night Shift: Yes / NoReady for F2F Interview in Mulund: Yes / NoImmediate Joiner: Yes / No

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