Customer Service Executive - Inbound Calls

As a Customer Service Representative, your role involves answering incoming and outgoing customer calls promptly and professionally. You will listen actively to customer inquiries, concerns, and feedback, resolving issues and proactively providing solutions to assist customers. Collaborating with other team members and departments is essential to resolve complex customer issues. It is important to document customer interactions accurately, maintain detailed records, and follow company policies and procedures to ensure consistency and quality in customer service. Your key responsibilities include: - Answering incoming and outgoing customer calls promptly and professionally - Listening actively and resolving customer inquiries, concerns, and feedback - Assisting customers in resolving issues and proactively providing solutions - Collaborating with team members and departments to resolve complex customer issues - Documenting customer interactions accurately and maintaining detailed records - Identifying opportunities for process improvements and sharing feedback with the team - Meeting and exceeding performance targets, including call handling time and customer satisfaction metrics - Staying updated on product knowledge and industry trends - Generating and converting reviews via calls Qualifications required for this role: - Strong communication skills - Customer service orientation - Problem-solving abilities - Ability to work well in a team - Attention to detail - Knowledge of company policies and procedures No additional details about the company were provided in the job description.,