Customer Service Executive

ICICI Securities

1 - 3 years

2 - 3 Lacs

navi mumbai

Posted:1 hour ago| Platform:

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Skills Required

customer service email communication query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Manage and respond to client queries /complaints received via email in a professional and timely manner
Speak to customer wherever required to understand the issue and provide timely resolution.
Provide accurate information related to trading accounts, demat, transactions, settlements, and other brokerage-related services.
Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively.
Identify customers needs, clarify information, research every issue and provide solutions or alternate options
Ensure adherence to regulatory and company policies in all client communications.
Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call centre database in a comprehensible way.

Skills of required for the Profile:

Previous experience in a Call Centre / Email desk role minimum 6 months
Strong phone and verbal communication skills along with active listening
Customer focus and taking ownership on the allotted tasks
Ability to multi-task, set priorities and manage time effectively

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