Customer Service Executive - Hindi Must

Job Description

Duties/Responsibilities: Receive and respond to inbound phone calls for customer assistance Respond to outbound phone call requests Document all calls in ticketing and tracking systems Respond to customer inquiries and provide data to customers within a required time frame Act as liaison between claims department and providers Research customer claims in the primary payor systems Ensure highest level of customer service on every call Perform other duties as assigned or necessary Required Skills/Abilities High school degree required; bachelor's degree preferred 2-3+ years of relevant professional experience in healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment Previous Health Care Call Center/Customer Service Experience. Must be able to work with minimal supervision. Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts. Excellent verbal and written communication skills. Attention to detail and problem-solving skills Proficiency with MS Office applications, especially Word and Excel. Overall Experience level: Some experience in customer service setting preferred Spanish speaking and written language proficiency preferred