Customer Service Executive

We are seeking an experienced and customer-focused Customer Service Executive with a background in Hotel Management to deliver exceptional service and ensure customer satisfaction. The ideal candidate will have at least 3 years of experience in customer service, preferably within the hospitality or service industry. This role requires excellent communication skills, problem-solving abilities, and a passion for creating positive guest experiences.

Key Responsibilities:

• Handle customer inquiries, complaints, and requests promptly and professionally.
• Provide accurate information about products, services, or bookings through phone, email, or in-person interactions.
• Maintain a high level of customer satisfaction by ensuring timely follow-ups and issue resolution.
• Coordinate with internal departments such as Sales, Operations, and Reservations to meet customer needs.
• Maintain detailed records of customer interactions, feedback, and transactions.
• Support service improvement initiatives by identifying recurring issues and suggesting solutions.
• Uphold company standards of hospitality and service excellence in every interaction.
• Train and guide junior staff in customer handling and service protocols when required.

Required Skills & Qualifications:

• Bachelor’s Degree or Diploma in Hotel Management, Hospitality, or a related field.
• Minimum 3 years of proven experience in a customer service or guest relations role.
• Strong verbal and written communication skills.
• Proficiency in MS Office and customer relationship management (CRM) software.
• Excellent interpersonal and problem-solving abilities.
• Professional appearance, positive attitude, and strong work ethic.
• Ability to remain calm and effective under pressure.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Education:

• Master's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person