Customer Service Executive - German Language

Capita

0 - 2 years

2 - 4 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

bpo hiring german crm

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Communicate with customers via
inbound/outbound calls, emails, and live chats
in
German
.
Handle queries related to products, services, orders, billing, or technical support.
Resolve customer complaints professionally and escalate issues when necessary.
Maintain detailed and accurate customer records in CRM systems.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Meet or exceed KPIs like CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution).
Stay updated on company products, services, and policies to provide accurate information.

Qualifications & Skills:

Language Proficiency:
Fluency in
German (B2 level or higher)
written and spoken
Good command of
English
(mandatory for internal communication)
Education:
Minimum: High school diploma or equivalent
Preferred: Bachelor's degree in any discipline
Experience:
13 years in a customer service role, preferably in a BPO or international process
Freshers with strong German skills are welcome
Skills:
Excellent interpersonal and communication skills
Ability to multitask and work under pressure
Proficiency with CRM tools and Microsoft Office
Strong problem-solving and decision-making abilities
Customer-centric attitude and attention to detail

Working Conditions:

Flexible to work in
rotational shifts
, including weekends and public holidays
Comfortable working in a
fast-paced, multicultural
environment
May require
remote or hybrid work setup
(depending on company policy)

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