Customer Care Executives

1 - 5 years

4 - 8 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking Customer Care Executives to join our team in India. The ideal candidates will be responsible for providing exceptional customer service and support, ensuring a positive experience for our clients.

Responsibilities

  • Handle customer inquiries and provide support via phone, email, or chat.
  • Resolve customer complaints and issues in a timely manner.
  • Maintain a high level of customer satisfaction through effective communication.
  • Document all customer interactions accurately and efficiently.
  • Assist in the development of customer care policies and procedures.
  • Collaborate with team members to improve service delivery and customer experience.

Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software and tools.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Strong interpersonal skills and a customer-centric approach.
  • Basic knowledge of CRM systems and Microsoft Office Suite.

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