1. Handle partner through calls. 2. Provide resolution to the partner post the customers' requirement. 3. Meeting daily/weekly/monthly targets assigned as per the business requirements. 4. Ensuring the delivery of services maintaining the required Quality Standards. 5. Maintain the reports of the work assigned on day to day basis and reporting to up line manager. Candidate Profile 1. Proficient in English and Hindi verbal communication skills. 2. Basic knowledge of operating computer/system. 3. Ability to handle Customers requirements/queries effectively. 4. Flexible with changing requirement and self-motivated to deliver results in time.
Customer service: The ability to communicate and resolve issues with customers, such as flight delays, cancellations, and bad weather Problem-solving: The ability to handle complex situations and ensure a smooth client experience Communication and sales: The ability to listen and communicate effectively, and to overcome objections Time management: The ability to plan efficient itineraries and handle multiple clients and employees at once Interpersonal skills: The ability to interact and negotiate effectively Travel knowledge: A good understanding of domestic and international travel trends, and different tourism options Attention to detail: The ability to notice when an itinerary needs to be adjusted Travel software: A good working knowledge of travel management processes Education: A degree in hospitality, travel, tourism, business, or a relevant field Skills : - hotels, Travel, Associates, Computer, Hiring, BPO, Sr. Associate, Sales, Domastic, International, vacations, Trip, package, sales assistant, sales rep, sales representative, commercial traveler
Company Description 31 Parallel, established in 2014 in Shimla by brothers Karan and Vivek, provides comprehensive Business Process Outsourcing (BPO) services and solutions. Located in the stunning mountain town of Shimla, 31 Parallel leverages local talent, trained by mentors with extensive international experience, to deliver world-class BPO services. The company's mission is to build a highly rewarding partnership between the inhabitants of India's remote highlands and businesses globally. Role Description This is a full-time on-site Accountant role, located in Shimla Urban. The Accountant will be responsible for managing financial transactions, preparing financial reports, reconciling bank statements, and ensuring compliance with financial regulations. Daily tasks include maintaining financial records, conducting audits, processing invoices and payroll, and preparing tax returns. Qualifications 1. Minimum Qualification B.com. 2. Good knowledge of Ms Excel. And, 3. Must have Tally Deploma. Salary Based on Interview. Show more Show less
Handling Customer Inquiries: Answering questions, providing information, and offering solutions to customer problems. Resolving Complaints: Listening attentively to customer concerns, empathizing with their issues, and taking appropriate action to resolve them. Providing Product/Service Knowledge: Guiding customers on how to use products or services effectively. Maintaining Records: Keeping detailed records of customer interactions, including inquiries, resolutions, and follow-up actions. Collaborating with Other Teams: Working with technical support, sales, and other departments to ensure efficient problem resolution. Ensuring Customer Satisfaction: Focusing on providing a positive and personalized customer experience. Adhering to Company Standards: Following established communication procedures, guidelines, and policie Education- 10+2 and Above Computer Proficiency, English Speaking
Customer service: The ability to communicate and resolve issues with customers, such as flight delays, cancellations, and bad weather Problem-solving: The ability to handle complex situations and ensure a smooth client experience Communication and sales: The ability to listen and communicate effectively, and to overcome objections Time management: The ability to plan efficient itineraries and handle multiple clients and employees at once Interpersonal skills: The ability to interact and negotiate effectively Travel knowledge: A good understanding of domestic and international travel trends, and different tourism options Attention to detail: The ability to notice when an itinerary needs to be adjusted Travel software: A good working knowledge of travel management processes Education: A degree in hospitality, travel, tourism, business, or a relevant field Skills : - hotels, Travel, Associates, Computer, Hiring, BPO, Sr. Associate, Sales, Domastic, International, vacations, Trip, package, sales assistant, sales rep, sales representative, commercial traveler
FIND ON MAP