Customer Service Executive

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About the Role

Customer Support Executive (Junior)

Key Responsibilities

• Respond to customer queries via phone, email, chat, or social platforms within defined SLAs.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues, escalate complex cases to seniors or the relevant team when required.
• Maintain detailed and accurate records of interactions in the CRM system.
• Collaborate with internal teams to resolve customer concerns effectively.
• Continuously work toward achieving individual and team performance targets.
• Uphold a customer-first mindset, ensuring professional and empathetic communication.

Requirements

• 2–3 years of experience in customer support, preferably in a fast-paced environment.
• Strong communication skills in English & Hindi.
• Ability to manage conversations with patience, professionalism, and empathy.
• Proficiency in using customer support tools, CRM systems, and basic MS Office.
• Comfortable working rotational shifts (day, evening, night) and rotational week offs.
• Problem-solving mindset with attention to detail.

Interested candidate can share their resume on: sanobar.s@myfrido.com