Customer Service Executive for Bangalore and Hyderabad with Top IT Companies

Customer Service Executive

Roles & Responsibilities:

• Handle inbound and outbound calls, emails, and chats related to customer queries, complaints, and product/service support.

• Provide accurate, valid, and complete information to customers using the right tools and systems.

• Resolve customer concerns efficiently while ensuring customer satisfaction and retention.

• Maintain records of customer interactions, transactions, comments, and complaints.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate departments for prompt resolution.

• Meet customer service targets, productivity, and quality benchmarks consistently.

Required Skills:

• 1 to 5 years of experience in a customer service/support role (voice/chat/email).

• Excellent verbal and written communication skills in English.

• Proficiency in regional languages will be an added advantage.

• Strong problem-solving, interpersonal, and listening skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Basic computer literacy with familiarity in MS Office and CRM tools.

Educational Qualification:

• Any Graduate / Diploma (Candidates with relevant experience preferred).

Work Schedule:

• Rotational shifts (Day/Night shifts as per business requirements).

• 5/6 days working.

Venue to Apply:

White Horse Manpower

Address: