Customer Service Executive

Hello,

Greetings of the day!!

We have an exciting opportunity with one of the Leading Hospitality Company

Role: – Customer Service Executive

Experience: Freshers to year/1 to 3 years

Qualification: Diploma/Graduate

Job Location: Mumbai, Andheri International Airport

JOB OVERVIEW:

This involves interacting with customers to address their inquiries, resolve issues, and provide information about products and services. The primary goal is to ensure customer satisfaction and build strong customer relationships.

KEY RESPOSIBILITIES:

• Greeting and seating guests in a friendly and efficient manner.

• Taking food and drink orders accurately and promptly.

• Providing detailed information about menu items and making recommendations.

• Promotions & Upselling: Inform guests about promotions, discounts, and loyalty programs, and encourage upselling of menu items to maximize sales.

• Serving food and beverages to guests.

• Addressing and resolving customer complaints and concerns.

• Processing payments and handling cash transactions.

• Ensuring that tables are clean and set up properly.

• Coordinating with kitchen staff to ensure timely delivery of orders.

• Maintaining a clean and organized dining area.

• Assisting with special requests and accommodating dietary restrictions. • Maintaining Inventory

QUALIFICATION:

• High school diploma or equivalent; some positions may require additional training or certifications.

SPECIFIC SKILLS:

• Excellent communication and interpersonal skills.

• Strong attention to detail and ability to multitask.

• Ability to work in a fast-paced environment.

• Good problem-solving and conflict resolution skills.

• Professional demeanour and appearance.

• Basic math skills for handling payments.

• Knowledge of food safety and hygiene practices.

• Team work

Interested candidates can share their updated CV on [email protected] or WhatsApp on 84520 95153

Regards,

Kajal Vaishnav

Sr. Sourcing Specialist

FBTS Executive Search Pvt. Ltd.

Job Types: Full-time, Contractual / Temporary, Freelance

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person