Customer Service Executive – E-commerce

Job Title: Customer Service Executive – E-commerce

Location: Delhi Location

Experience Required: 1 year+

Employment Type: Full-time

Working Days: 6 days a week, rotational off

Shift Timings: Rotational

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our e commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,preferably in the online retail industry. You will be responsible for handling customer queries,complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, and social media in a timely andprofessional manner.
• Resolve product or service problems by clarifying customer complaints, determining thecause, and offering appropriate solutions.
• Process orders, forms, applications, and requests accurately.
• Coordinate with internal departments (logistics, warehouse, technical, etc.) for orderfulfilment and issue resolution.
• Follow up with customers to ensure their issues are resolved to satisfaction.
• Maintain customer records by updating account information.
• Handle return, refund, and exchange requests as per company policy.
• Escalate unresolved issues to the appropriate team when necessary.
• Provide feedback to the team to improve the overall customer experience.

Requirements:

• 1 year of experience in a customer service role (e-commerce experience preferred).
• Excellent communication skills in English and [mention regional language if applicable].
• Strong interpersonal skills and a customer-first attitude.
• Proficiency in using CRM tools, ticketing systems, and MS Office.
• Ability to multitask and handle high-volume queries during peak periods.
• Flexible to work in rotational shifts, weekends, and holidays if required.

Preferred Qualifications:

• Bachelor’s degree in any discipline.
• Experience with e-commerce platforms or order management systems.

What We Offer:

• Competitive salary (18k to 23k)
• Friendly and collaborative work environment
• Training and development opportunities
• Career growth in the fast-growing e-commerce industry

Kindly share your cv- yashika@openmind.in or 9717008655 Sonis@openmind.in or 92058 44144

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Mandi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Blended Process: 1 year (Required)

Language:

• English Fluently (Required)

Work Location: In person