Job Title: Customer Service Executive – E-commerce Location: Delhi Location Experience Required: 1 year+ Employment Type: Full-time Working Days: 6 days a week, rotational off Shift Timings: Rotational Job Summary: We are looking for a dedicated and customer-focused Customer Service Executive to join our e commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,preferably in the online retail industry. You will be responsible for handling customer queries,complaints, order tracking, and ensuring a seamless shopping experience for our customers. Key Responsibilities: Respond to customer queries via phone, email, chat, and social media in a timely andprofessional manner. Resolve product or service problems by clarifying customer complaints, determining thecause, and offering appropriate solutions. Process orders, forms, applications, and requests accurately. Coordinate with internal departments (logistics, warehouse, technical, etc.) for orderfulfilment and issue resolution. Follow up with customers to ensure their issues are resolved to satisfaction. Maintain customer records by updating account information. Handle return, refund, and exchange requests as per company policy. Escalate unresolved issues to the appropriate team when necessary. Provide feedback to the team to improve the overall customer experience. Requirements: 1 year of experience in a customer service role (e-commerce experience preferred). Excellent communication skills in English and [mention regional language if applicable]. Strong interpersonal skills and a customer-first attitude. Proficiency in using CRM tools, ticketing systems, and MS Office. Ability to multitask and handle high-volume queries during peak periods. Flexible to work in rotational shifts, weekends, and holidays if required. Preferred Qualifications: Bachelor’s degree in any discipline. Experience with e-commerce platforms or order management systems. What We Offer: Competitive salary (18k to 23k) Friendly and collaborative work environment Training and development opportunities Career growth in the fast-growing e-commerce industry Kindly share your cv- yashika@openmind.in or 9717008655 Sonis@openmind.in or 92058 44144 Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Ability to commute/relocate: Mandi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Blended Process: 1 year (Required) Language: English Fluently (Required) Work Location: In person
Job Title: Customer Service Executive – E-commerce Location: Delhi Location Experience Required: 1 year+ Employment Type: Full-time Working Days: 6 days a week, rotational off Shift Timings: Rotational Job Summary: We are looking for a dedicated and customer-focused Customer Service Executive to join our e commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,preferably in the online retail industry. You will be responsible for handling customer queries,complaints, order tracking, and ensuring a seamless shopping experience for our customers. Key Responsibilities: Respond to customer queries via phone, email, chat, and social media in a timely andprofessional manner. Resolve product or service problems by clarifying customer complaints, determining thecause, and offering appropriate solutions. Process orders, forms, applications, and requests accurately. Coordinate with internal departments (logistics, warehouse, technical, etc.) for orderfulfilment and issue resolution. Follow up with customers to ensure their issues are resolved to satisfaction. Maintain customer records by updating account information. Handle return, refund, and exchange requests as per company policy. Escalate unresolved issues to the appropriate team when necessary. Provide feedback to the team to improve the overall customer experience. Requirements: 1 year of experience in a customer service role (e-commerce experience preferred). Excellent communication skills in English and [mention regional language if applicable]. Strong interpersonal skills and a customer-first attitude. Proficiency in using CRM tools, ticketing systems, and MS Office. Ability to multitask and handle high-volume queries during peak periods. Flexible to work in rotational shifts, weekends, and holidays if required. Preferred Qualifications: Bachelor’s degree in any discipline. Experience with e-commerce platforms or order management systems. What We Offer: Competitive salary (18k to 23k) Friendly and collaborative work environment Training and development opportunities Career growth in the fast-growing e-commerce industry Kindly share your cv- yashika@openmind.in or 9717008655 Sonis@openmind.in or 92058 44144 Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Ability to commute/relocate: Mandi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Blended Process: 1 year (Required) Language: English Fluently (Required) Work Location: In person
The ideal candidate should be highly soft spoken and ready to work in patient support. The PatientRelationship Officer is required to make outbound calls and answer inbound calls of the patients andregister and answer their inquiries, resolve complaints, and provide information. Roles and Responsibilities The Patient Relationship Officer will be responsible for making outbound calls tocustomers/Patients. Need to check their well-being and the medicine requisition for the month. Proper follow ups with the patient related to their health and doctor checkups. Keep records of customer interactions and transactions, recording details of inquiries,complaints, and comments, as well as actions taken in the CRM. Associate must reply to those queries in a set format. Responsible for updating the conversation in CRM. Responsible to take the feedback from the patients and share with the concerned person/deptt. Taking follow-ups from management for the complaints and feedback closure. Transfer the call to other departments if required etc. Handle all the complaints of patients and pacify them. Competencies and Skills Required The Patient Relationship Officer plays a critical role in providing an interface between patients and theclient company. The major skills and competencies that we are looking for in a candidate are:1. Good communications skills2. Empathy and Problem-solving skills.3. Ability to listen proactively.4. Good interpersonal skills5. Ability to handle work well and maintain quality. Job Types: Full-time, Permanent Pay: ₹11,615.61 - ₹25,000.00 per month Benefits: Paid time off Work Location: In person Speak with the employer +91 9205844144
The ideal candidate should be highly soft spoken and ready to work in patient support. The PatientRelationship Officer is required to make outbound calls and answer inbound calls of the patients andregister and answer their inquiries, resolve complaints, and provide information. Roles and Responsibilities The Patient Relationship Officer will be responsible for making outbound calls tocustomers/Patients. Need to check their well-being and the medicine requisition for the month. Proper follow ups with the patient related to their health and doctor checkups. Keep records of customer interactions and transactions, recording details of inquiries,complaints, and comments, as well as actions taken in the CRM. Associate must reply to those queries in a set format. Responsible for updating the conversation in CRM. Responsible to take the feedback from the patients and share with the concerned person/deptt. Taking follow-ups from management for the complaints and feedback closure. Transfer the call to other departments if required etc. Handle all the complaints of patients and pacify them. Competencies and Skills Required The Patient Relationship Officer plays a critical role in providing an interface between patients and theclient company. The major skills and competencies that we are looking for in a candidate are:1. Good communications skills2. Empathy and Problem-solving skills.3. Ability to listen proactively.4. Good interpersonal skills5. Ability to handle work well and maintain quality. Job Types: Full-time, Permanent Pay: ₹11,615.61 - ₹25,000.00 per month Benefits: Paid time off Work Location: In person Speak with the employer +91 9205844144