Customer Service Executive

Job Overview

The Resort Sales Executive is responsible for generating and converting leads into confirmed bookings, building strong client relationships, and supporting the resort’s overall revenue goals. This includes promoting rooms, banquets, events, and F&B packages to corporate, leisure, and travel segments while ensuring excellent customer service and brand representation.

Key ResponsibilitiesSales & Business Development

• Identify and develop new business opportunities in corporate, leisure, MICE, and travel segments.
• Conduct sales calls, client visits, and property tours to promote resort offerings.
• Maintain strong relationships with travel agents, corporates, event organizers, and online partners (OTAs).
• Achieve monthly and annual sales targets through proactive lead generation and conversion.

Client Relationship Management

• Handle inquiries and convert them into confirmed bookings through effective communication and follow-up.
• Maintain long-term relationships with existing clients to encourage repeat business.
• Coordinate with operations teams to ensure client requirements are met during stays or events.
• Gather guest and client feedback to enhance service quality.

Promotions & Marketing Support

• Support the marketing team in executing promotions, seasonal offers, and digital campaigns.
• Represent the resort at trade fairs, exhibitions, and networking events.
• Promote packages, festive offers, and special events through outbound sales efforts.

Coordination & Reporting

• Coordinate with the Front Office, Banquets, and F&B teams for seamless event and booking execution.
• Prepare and maintain daily sales reports, client databases, and pipeline trackers.
• Monitor competitor activities, market trends, and pricing to suggest strategies.

Qualifications & Requirements

• Bachelor’s degree in Hotel Management, Business Administration, or related field.
• Strong communication, negotiation, and presentation skills.
• Good understanding of sales channels such as corporates, travel agents, and OTAs.
• Goal-oriented and capable of working independently with minimal supervision.
• Flexible to travel, attend events, and work varied hours including weekends.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person