A Customer Service Executive plays a key role in ensuring that customers receive excellent service and support. Their responsibilities typically cover a wide range of tasks aimed at resolving customer issues and enhancing customer satisfaction. Below are the key roles and responsibilities of a Customer Service Executive: Answering Queries: Respond to customer questions via phone, email, chat, or social media about products, services, or company policies. Providing Information: Give customers accurate and helpful information regarding orders, product features, pricing, shipping, returns, and more. Handling Complaints: Listen to customer concerns, identify issues, and offer effective solutions or escalate when necessary. Troubleshooting Issues: Help customers resolve technical problems or issues with products/services. Escalating Issues: In case of complex problems, escalate the issue to the appropriate department (e.g., technical support or management). Follow-Up: Ensure customers' issues are fully resolved, follow up to confirm satisfaction.

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Customer Service Executive