Customer Service Executive (Contractual Rolls)

1 - 3 years

1 - 3 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Purpose

Responsible for providing high quality service to all Blue Dart customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments

2. Key Responsibilities

Responsibilities

  • Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters
  • Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets 
  • Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups
  • Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures 

Additional Requirements

• Language - HINDI & ENGLISH 

.     Educational qualification Minimum UG degree.

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Blue Dart

Logistics and Supply Chain

Mumbai

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