Customer Service Executive (Contingent)

Company Description

GGB Bearing Technology is the global leader in tribological solutions, offering self-lubricating and pre-lubricated plain bearings for various industries. With production facilities in the U.S., Germany, France, Brazil, Slovakia, and China, GGB serves over 50,000 customers worldwide. The company provides a wide range of bearing materials, configurations, and dimensions tailored to meet individual customer needs.

Role Description

contractual

Responsibilities

Support existing customers assigned by company

1.    Maintaining Good customer relationship and Internal relations                                      

2.    Customer demand forecast and Inventory Planning                               

3.    Customer Order Processing                                    

4.    Customer OTD order execution                                           

5.    Customer Credit control                                          

6.    Customer complaint handling, RMA coordination                                  

7.

Supporting Marketing activities

1.    Conducting Exhibitions & Seminars                                     

2.    Marketing Media co-ordination                                            

3.    B 2 B Portals registration                                        

4.    Handling online enquiries                                        

5.

6.    Administration Tasks          

Continue to embrace, implement and analyze gaps toward the path of excellence in our commercial activities

1         Application of SAP/ERP/Power BI systems                                           

2         Global perspective and co-ordination                                         

3         Ease of doing Business                                    

4         Business development by customer-oriented solutions                                                                                                       

Nice to have

1         Operating Tally software                                               

2         MBA with marketing specialization                                             

Qualifications

• 3-5 years of experience.
• Interpersonal Skills, Customer Support, and Customer Service Management
• Experience in handling customer inquiries and resolving customer issues
• Ability to prioritize and manage multiple tasks effectively
• Demonstrated commitment to delivering exceptional customer service
• Strong problem-solving and decision-making skills
• Bachelor's degree in business administration or related field or Engineering background will be added advantage.
• Previous experience in a customer service role is a plus

#hiring #customerservice #opportunity #SAP