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1 Job openings at GGB Bearing Technology
Customer Service Executive (Contingent)

Pune, Maharashtra, India

3 - 5 years

None Not disclosed

On-site

Contractual

Company Description GGB Bearing Technology is the global leader in tribological solutions, offering self-lubricating and pre-lubricated plain bearings for various industries. With production facilities in the U.S., Germany, France, Brazil, Slovakia, and China, GGB serves over 50,000 customers worldwide. The company provides a wide range of bearing materials, configurations, and dimensions tailored to meet individual customer needs. Role Description This is a contractual role on-site role for a Customer Service Executive located in Pimpri Chinchwad. The Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing customer support, and overseeing customer service operations on a day-to-day basis. Responsibilities Support existing customers assigned by company 1. Maintaining Good customer relationship and Internal relations 2. Customer demand forecast and Inventory Planning 3. Customer Order Processing 4. Customer OTD order execution 5. Customer Credit control 6. Customer complaint handling, RMA coordination 7. Documentation and filing per ISO / TS requirement Supporting Marketing activities 1. Conducting Exhibitions & Seminars 2. Marketing Media co-ordination 3. B 2 B Portals registration 4. Handling online enquiries 5. Monitor GGB Brand presence 6. Administration Tasks Continue to embrace, implement and analyze gaps toward the path of excellence in our commercial activities 1 Application of SAP/ERP/Power BI systems 2 Global perspective and co-ordination 3 Ease of doing Business 4 Business development by customer-oriented solutions Nice to have 1 Operating Tally software 2 MBA with marketing specialization 3 Knowledge of Quality systems and documentation Qualifications 3-5 years of experience. Interpersonal Skills, Customer Support, and Customer Service Management Experience in handling customer inquiries and resolving customer issues Ability to prioritize and manage multiple tasks effectively Demonstrated commitment to delivering exceptional customer service Strong problem-solving and decision-making skills Bachelor's degree in business administration or related field or Engineering background will be added advantage. Previous experience in a customer service role is a plus #hiring #customerservice #opportunity #SAP

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