Company Description GGB Bearing Technology is the global leader in tribological solutions, offering self-lubricating and pre-lubricated plain bearings for various industries. With production facilities in the U.S., Germany, France, Brazil, Slovakia, and China, GGB serves over 50,000 customers worldwide. The company provides a wide range of bearing materials, configurations, and dimensions tailored to meet individual customer needs. Role Description This is a contractual role on-site role for a Customer Service Executive located in Pimpri Chinchwad. The Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing customer support, and overseeing customer service operations on a day-to-day basis. Responsibilities Support existing customers assigned by company 1. Maintaining Good customer relationship and Internal relations 2. Customer demand forecast and Inventory Planning 3. Customer Order Processing 4. Customer OTD order execution 5. Customer Credit control 6. Customer complaint handling, RMA coordination 7. Documentation and filing per ISO / TS requirement Supporting Marketing activities 1. Conducting Exhibitions & Seminars 2. Marketing Media co-ordination 3. B 2 B Portals registration 4. Handling online enquiries 5. Monitor GGB Brand presence 6. Administration Tasks Continue to embrace, implement and analyze gaps toward the path of excellence in our commercial activities 1 Application of SAP/ERP/Power BI systems 2 Global perspective and co-ordination 3 Ease of doing Business 4 Business development by customer-oriented solutions Nice to have 1 Operating Tally software 2 MBA with marketing specialization 3 Knowledge of Quality systems and documentation Qualifications 3-5 years of experience. Interpersonal Skills, Customer Support, and Customer Service Management Experience in handling customer inquiries and resolving customer issues Ability to prioritize and manage multiple tasks effectively Demonstrated commitment to delivering exceptional customer service Strong problem-solving and decision-making skills Bachelor's degree in business administration or related field or Engineering background will be added advantage. Previous experience in a customer service role is a plus #hiring #customerservice #opportunity #SAP
Company Description GGB Bearing Technology is the global leader in tribological solutions designed to meet and exceed customer needs. We offer a comprehensive portfolio of self-lubricating and pre-lubricated plain bearings for various industries including automotive, pump and compressor manufacturers, off-highway equipment, and renewable energy installations. With production facilities in the U.S., Germany, France, Brazil, Slovakia, and China, GGB serves over 50,000 customers worldwide. We are committed to delivering quality products and maintaining an extensive global distribution network. Role Description · Full responsibility for the business growth of assigned territory. · Develop and maintain customer relationship to support GGB’s position as the continued vendor of choice. Understand the customers –business; processes and key issues, ensure that GGB’s capabilities are consistent with customer requirements and understood by both parties. · Manage accounts and coordinate all necessary activities to ensure customer satisfaction and account profitability. Handle customer complaints. · Coordinate and guide activities with GGB global as they relate to applicable accounts. · To make commercial proposals and conduct commercial negotiations. · Negotiate contracts with customers within GGB guidelines. · Ensure all quotations / orders and all other customer communication to be handled promptly and accurate. Manage sales order- processes for the applicable accounts. Monitor administration and followup. · Accurately communicate customer needs, complaints, and potentials to internal departments. · Communicate and coordinate with global team for global customers/projects · Use CRM as basic tool for business planning and project management. · Continuous learning skills and knowledge. · Exercise good expense control within budget. · Follow Safety procedures and code of conduct as per company guidelines Qualifications and Experience MBA in Marketing, B.E. Mechanical 3-6 years' experience in direct/solution sales experience in mechanical components. Technical background in mechanical industry. Familiar with tier 1 and tier 2 automotive customers. Good business sense and proven sales performance. Basic command on English (both reading and writing). Good communication and negotiation skill. Good teamwork and positive attitude. Strong business growth mind-set. Good presentation skill. Previous experience in technical position, bearing knowledge or CRM experience will be a plus.