Customer Service Executive

2 - 31 years

3 Lacs

Posted:22 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job description Key Responsibilities:- Be the primary point of contact for our Business-to-Business customers through Calls Provide timely, accurate, and professional support while maintaining service-level agreements Take full ownership of each interaction with proactive problem-solving and excellent customer service Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light Maintain customer records and call documentation in our systems with precision Meet performance metrics such as quality, productivity, attendance, and first-contact resolution Suggest process improvements and flag recurring customer issues through proper channels

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