Customer Service Executive

Key Responsibilities: Make outbound calls to customers for order confirmations, delivery updates, and resolving queries. Handle daily operations on Shiprocket, including order processing, tracking shipments, managing returns, and coordinating with courier partners. Maintain accurate records of interactions and updates in internal systems. Collaborate with the marketing and logistics teams to ensure smooth customer journeys. Assist with basic digital marketing tasks such as updating social media posts, tracking ad performance, or assisting with promotional campaigns (optional, but a plus). Requirements: Strong communication skills in Hindi and English (spoken and written). Comfortable with making outbound calls and handling customer concerns professionally. Prior experience with Shiprocket or similar logistics platforms is preferred. Basic computer literacy – Excel, Google Sheets, email handling, etc. A basic understanding of digital marketing (Facebook Ads, Instagram, etc.) will be a plus. Ability to multitask, stay organized, and work in a fast-paced environment. What We Offer: Opportunity to grow with a scaling D2C brand Friendly and flexible work environment Hands-on experience in e-commerce operations Performance-based incentives and bonuses To Apply: Send your resume and a brief intro to [your email] or WhatsApp us at [your number].