Key Responsibilities: Make outbound calls to customers for order confirmations, delivery updates, and resolving queries. Handle daily operations on Shiprocket, including order processing, tracking shipments, managing returns, and coordinating with courier partners. Maintain accurate records of interactions and updates in internal systems. Collaborate with the marketing and logistics teams to ensure smooth customer journeys. Assist with basic digital marketing tasks such as updating social media posts, tracking ad performance, or assisting with promotional campaigns (optional, but a plus). Requirements: Strong communication skills in Hindi and English (spoken and written). Comfortable with making outbound calls and handling customer concerns professionally. Prior experience with Shiprocket or similar logistics platforms is preferred. Basic computer literacy – Excel, Google Sheets, email handling, etc. A basic understanding of digital marketing (Facebook Ads, Instagram, etc.) will be a plus. Ability to multitask, stay organized, and work in a fast-paced environment. What We Offer: Opportunity to grow with a scaling D2C brand Friendly and flexible work environment Hands-on experience in e-commerce operations Performance-based incentives and bonuses To Apply: Send your resume and a brief intro to [your email] or WhatsApp us at [your number].
We're on the hunt for a talented Video Editor to help us tell the story of global trade in a captivating way! As a key member of our marketing team, you'll be responsible for crafting visually stunning videos that showcase our export-import business's products, services, and expertise. Responsibilities: - Edit high-quality video content for social media, website, and advertising campaigns - Collaborate with our marketing team to develop video concepts and scripts - Bring our brand to life through creative storytelling and visual effects - Ensure all videos meet our brand's tone, style, and messaging guidelines - Stay up-to-date with the latest video editing trends and technologies Requirements: - 2+ years of video editing experience - Proficiency in Adobe Premiere Pro, Final Cut Pro, or similar software - Strong understanding of visual storytelling and pacing - Excellent attention to detail and organizational skills - Ability to work independently and meet deadlines
Job Title: eCommerce Operations ExecutiveLocation: [Your City / Remote Option if available] Company: Cartenza About Cartenza: Cartenza is a growing eCommerce brand dedicated to bringing innovative and trending products to customers across India. We focus on quality, customer satisfaction, and operational excellence. As we expand, we’re looking for a proactive and detail-oriented eCommerce Operations Executive to join our dynamic team. Key Responsibilities:Inventory Management: Track, update, and reconcile stock levels across platforms (Shopify, Amazon, etc.). Coordinate with suppliers and warehouses to ensure smooth stock flow. Prevent stockouts and overstock situations through accurate forecasting. Order & Logistics Management: Process and monitor daily orders from multiple sales channels. Coordinate with courier partners and handle dispatch-related issues. Ensure timely delivery and manage return/replacement workflows. Excel & Reporting: Maintain detailed Excel sheets for sales, returns, and inventory tracking. Generate weekly and monthly performance reports with key metrics. Use Excel formulas/pivot tables for data analysis and insights. Product Management: Upload and update product listings on Shopify and other marketplaces. Manage pricing, descriptions, and images to ensure consistent branding. Conduct competitor and trend analysis for pricing and catalog optimization. Customer Support & Coordination: Handle customer queries via email, WhatsApp, or CRM tools. Coordinate with internal teams to resolve order-related issues efficiently. Operational Optimization: Identify process gaps and suggest improvements to enhance efficiency. Support marketing, logistics, and finance teams with operational data when required. Requirements:Bachelor’s degree (Commerce, Business Administration, or related field preferred). 1–3 years of experience in eCommerce operations, inventory, or fulfillment management. Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis). Familiarity with Shopify, Amazon Seller Central, or other eCommerce platforms. Strong organizational skills and attention to detail. Excellent communication and coordination abilities. Ability to work independently, manage multiple tasks, and meet deadlines. What We Offer:A dynamic and growth-oriented work environment. Exposure to multiple aspects of eCommerce management. Opportunity to work with trending products and modern tools. Competitive salary and performance-based incentives.