Customer Service Engineer (After Sales Engineer), Savli, Vadodara- (Guj, India)

7 - 10 years

0 Lacs

vadodara gujarat india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

commissioning electrical systems submersible pumps documentation slurry pumps hydropneumatic pump system training motors dewatering pumps booster pumps hydraulics technical support collaboration installation continuous improvement troubleshooting maintenance service and repair

Work Mode

On-site

Job Type

Full Time

Job Description

Department:

Location:

Description

Responsible for providing technical support and service for our submersible pumps and motors, Booster Pumps, Dewatering Pumps , Slurry Pumps , hydropneumatic pump system including installation, commissioning, and maintenance. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.

Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.

Technical Support:

Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.2.

Troubleshooting:

Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.3.

Service and Repair

: Perform on-site service and repair of submersible pumps and motors, industrial Pumps, Booster Pumps, Dewatering Pumps , Slurry Pumps , hydropneumatic pump system including installation, commissioning, and maintenance.4.

Training and Development:

Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.5.

Documentation:

Maintain accurate records of technical support, service, and repair activities.6.

Collaboration:

Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.7.

Continuous Improvement:

Identify areas for product improvement and provide feedback to the R&D team.

Skills, Knowledge and Expertise

Skills and Abilities

.
  • Communication and problem-solving
  • Time management and organization
  • Ability to travel (up to 50% of the time).

Education and Experience

  • Bachelor's degree in Mechanical or Electrical Engineering or related field
  • 7 -10 years of experience in after-sales service, technical support, or a related field.
  • Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..
#FEIndia

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