Customer Service Coordinator

Job Summary
The Customer Service Coordinator plays a key role in ensuring high levels of customer satisfaction by managing client communications, coordinating service requests, and supporting internal teams. This position requires strong organizational abilities, excellent communication skills, and a customer-focused approach to ensure smooth day-to-day operations and timely resolution of client inquiries.

Key Responsibilities

• Serve as the primary point of contact for customers, responding to inquiries through email, phone, and other communication channels
• Coordinate customer requests with internal departments to ensure accurate and timely service delivery
• Maintain detailed records of customer interactions, service requests, and follow-ups
• Monitor service timelines and proactively communicate updates to customers
• Handle customer feedback, concerns, and complaints in a professional and solution-oriented manner
• Prepare reports related to customer service activities and performance metrics
• Support process improvements aimed at enhancing customer experience and operational efficiency
• Ensure consistent adherence to organizational policies, procedures, and quality standards

Eligibility and Qualification Requirements

• Master’s degree is mandatory
• Schooling must be completed from CBSE or ICSE boards
• Excellent written and verbal communication skills are essential
• Strong interpersonal skills with the ability to interact professionally with clients and internal teams

Skills and Competencies

• High level of organizational and coordination skills
• Ability to manage multiple tasks and meet deadlines
• Customer-centric mindset with strong problem-solving abilities
• Proficiency in basic computer applications and documentation tools
• Ability to work independently as well as collaboratively within a team

Job Type: Full-time

Pay: ₹9,644.88 - ₹10,060.36 per month

Benefits:

• Cell phone reimbursement

Work Location: In person