Customer Service Associate

Job Description

We are looking for articulate, customer-focused, and results-oriented Customer Service Associate to join our growing team in Bangalore . The ideal candidate will be responsible for handling inbound customer calls , providing effective and timely resolutions, and ensuring a seamless customer experience in both English and Hindi . This position is open to both freshers and experienced professionals who are passionate about delivering exceptional service and eager to build a rewarding career in a dynamic work environment. Key Responsibilities: Professionally manage inbound customer calls with empathy and efficiency Identify and resolve customer queries by providing accurate, timely information Document customer interactions clearly and accurately in the internal system Collaborate with internal teams to escalate and resolve unresolved issues Maintain service quality standards and contribute to overall team performance Candidate Requirements: Excellent verbal communication skills in both English and Hindi (mandatory) Strong interpersonal and active listening skills with a customer-first approach Basic computer literacy Ability to multitask and work effectively in a fast-paced environment Must be based in Bangalore Salary & Benefits: Competitive salary ranging from ₹20,000 to ₹30,000 per month (depending on experience) Structured training and career development opportunities Positive and collaborative work culture Clear path for internal growth and advancement Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Language: English (Required) Hindi (Required) Location: Yelahanka New Town, Bengaluru, Karnataka (Required) Work Location: In person Speak with the employer +91 9380839640