Customer Service Associate

As an Education Consultancy, your role will involve: - Responding promptly and courteously to student inquiries through various channels like phone, email, and chat. - Providing accurate and comprehensive information about educational programs, application processes, and related services. - Identifying and resolving student issues effectively, escalating when necessary to ensure timely resolution. - Collaborating with other departments to address complex student queries and concerns. - Engaging proactively with students throughout their educational journey to ensure a positive and supportive experience. - Conducting follow-ups to gather feedback, track progress, and address any emerging issues. - Maintaining accurate and up-to-date student records in the CRM system. - Ensuring compliance with data protection and privacy regulations in handling student information. - Encouraging and facilitating the generation of reference leads from existing satisfied students. - Collaborating with Marketing to promote referral programs and initiatives. - Working closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals. - Participating in regular team meetings and training sessions to enhance skills and knowledge. Qualifications required: - Hold a Bachelor's degree in a relevant field. - Demonstrate proven experience in customer service or a related role. - Exhibit excellent communication and interpersonal skills. - Possess strong problem-solving abilities and attention to detail. - Be familiar with CRM systems and show basic computer proficiency. - Communicate fluently in English, Hindi, and Marathi. In addition to the responsibilities mentioned, you will be working with an education consultancy that provides admission and visa services to students and helps with career counseling. As an Education Consultancy, your role will involve: - Responding promptly and courteously to student inquiries through various channels like phone, email, and chat. - Providing accurate and comprehensive information about educational programs, application processes, and related services. - Identifying and resolving student issues effectively, escalating when necessary to ensure timely resolution. - Collaborating with other departments to address complex student queries and concerns. - Engaging proactively with students throughout their educational journey to ensure a positive and supportive experience. - Conducting follow-ups to gather feedback, track progress, and address any emerging issues. - Maintaining accurate and up-to-date student records in the CRM system. - Ensuring compliance with data protection and privacy regulations in handling student information. - Encouraging and facilitating the generation of reference leads from existing satisfied students. - Collaborating with Marketing to promote referral programs and initiatives. - Working closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals. - Participating in regular team meetings and training sessions to enhance skills and knowledge. Qualifications required: - Hold a Bachelor's degree in a relevant field. - Demonstrate proven experience in customer service or a related role. - Exhibit excellent communication and interpersonal skills. - Possess strong problem-solving abilities and attention to detail. - Be familiar with CRM systems and show basic computer proficiency. - Communicate fluently in English, Hindi, and Marathi. In addition to the responsibilities mentioned, you will be working with an education consultancy that provides admission and visa services to students and helps with career counseling.