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Trigent Software Inc
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Customer Service Associate

Customer Service Associate

Trigent Software Inc

1 - 5 years

0 Lacs

pune maharashtra

Posted:16 hours ago| Platform: Shine logo

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Skills Required

inbound calls email support logging query resolution software development product development web application development business intelligence system integration software quality assurance software testing technical support chat support customer interactions information providing guidance providing software maintenance legacy system migration

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a member of Trigent Software, you will be responsible for handling international inbound calls, emails, and chat support in a professional and timely manner. Your role will involve accurately logging all customer interactions and cases into the designated system/tool. Additionally, you will assist and support candidates by resolving their queries and providing relevant information or guidance. Key Responsibilities: - Handle international inbound calls, emails, and chat support professionally and in a timely manner. - Accurately log all customer interactions and cases into the designated system/tool. - Assist and support candidates by resolving their queries and providing relevant information or guidance. Qualifications Required: - Excellent communication skills in English. - Ability to handle customer queries effectively. - Proficiency in using designated system/tools for logging customer interactions. - Prior experience in customer support will be an added advantage. (Note: Additional details of the company have been omitted as they are not present in the provided job description.),

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Trigent Software Inc

IT Services and IT Consulting

Southborough MA

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Customer Service Associate