Customer Service - Associate

Sutherland Global Services Inc

0 - 1 years

2 - 3 Lacs

mumbai navi mumbai

Posted:Just now| Platform:

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Skills Required

supervisor interpersonal skills customer satisfaction issue resolution customer support customer service training and development customer complaints customer service associate crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Customer Service Associate to join our team in Mumbai, India. As a vital member of our customer support department, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues efficiently and professionally.

Respond to customer inquiries via
phone, email, and chat
in a timely and professional manner
Identify and assess customers needs to provide accurate and helpful information
Handle and resolve customer complaints with empathy and efficiency
Maintain and update customer accounts and records in our CRM system
Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
Meet or exceed performance metrics related to call handling, customer satisfaction, and issue resolution
Stay updated on company products, services, and policies to provide accurate information to customers
Identify and escalate complex issues to appropriate teams or supervisors when necessary
Contribute to a positive team environment by sharing knowledge and best practices with colleagues
Participate in ongoing training and development programs to enhance customer service skills

Recent graduates with
no prior work experience (freshers only)
Excellent verbal and written communication skills in English
Strong customer service mindset with exceptional interpersonal ski

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