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IntouchCX
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Customer Service Associate

Customer Service Associate

IntouchCX

1 - 5 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service problem resolution record keeping team collaboration feedback english proficiency adherence to policies

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Associate at IntouchCX, you will play a crucial role in ensuring exceptional customer experiences by directly engaging with customers to address inquiries, resolve issues, and guarantee satisfaction with our products and services. Your responsibilities will include providing courteous and professional support through phone, email, and chat channels, demonstrating proficiency in English to effectively communicate with customers, resolving complaints, maintaining detailed records of interactions, collaborating with various teams for prompt issue resolution, identifying areas for improving customer experience, and adhering to company policies to maintain high service standards. IntouchCX is a renowned global customer care and technology company dedicated to delivering remarkable customer experiences for the world's most innovative brands. If you are a customer service rockstar with a strong command of English and a genuine passion for exceeding customer expectations, we invite you to be a part of our dynamic team and contribute to our ongoing success.,

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Customer Service Associate