Customer Service Associate in Chennai

Key Responsibilities

• Be the Voice of Our Brand: Respond professionally and promptly to customer inquiries across multiple channels—whether via phone, email, or live chat. You'll handle queries related to our products, services, and orders, acting as the go-to person for customer support.
• Expert Problem Solver: Assist customers with technical issues, from consoles to games and accessories. Your deep knowledge of gaming products, both new and pre-owned, will allow you to guide customers through their options and troubleshoot any challenges.
• Collaborative Champion: Work closely with the sales and logistics teams to ensure seamless customer experiences. You’ll oversee timely deliveries and quickly resolve any hiccups, ensuring orders reach customers in perfect condition.
• Detailed Record Keeper: Maintain thorough records of customer interactions, transactions, and feedback in our CRM system. These notes are essential for continuous improvement and helping our team provide better service.
• Continuous Improvement Advocate: Play a crucial role in refining our customer support processes by sharing your insights and feedback. Identify and escalate critical issues to the right departments, ensuring they’re resolved swiftly and efficiently.
  

Required Qualifications

• Experience: Minimum of 1 year in a customer support or sales support role, ideally in the gaming or tech industry.
• Communication Skills: Fluency in English and proficiency in Hindi are mandatory, as you'll be expected to communicate effectively across multiple channels!
• Cool Under Pressure: Challenging customer situations? No problem—you stay calm, composed, and find the right solution every time.
• Tech-Savvy: You know your way around customer support software, CRM systems, and ticketing tools like a pro.
• Interpersonal skills: You possess a strong grasp of customer preferences and behaviours within the gaming industry, allowing you to tailor strategies that resonate with gamers and enhance their overall experience with our products.