Customer Service Associate

Position OverviewWe are seeking a dedicated and enthusiastic

Customer Service Associate

to join our dynamic team in

Navi Mumbai

. This is an exciting opportunity for individuals looking to kickstart their career in the customer service industry. As a Customer Service Associate, you will play a crucial role in ensuring customer satisfaction and providing exceptional support to our clients. With a competitive annual salary of

2,00,000

, this full-time position offers a chance to grow and develop your skills in a fast-paced environment.Key ResponsibilitiesAs a Customer Service Associate, your primary responsibilities will include:

• Providing outstanding customer support through various channels, including phone, email, and chat.
• Addressing customer inquiries and resolving issues in a timely and efficient manner.
• Maintaining a high level of professionalism and empathy while interacting with customers.
• Documenting customer interactions and feedback to improve service quality.
• Collaborating with team members to enhance the overall customer experience.
• Participating in training sessions to stay updated on product knowledge and service protocols.
• Adhering to company policies and procedures while ensuring compliance with industry standards.
  

Qualifications

To be successful in this role, candidates should meet the following qualifications:

• Minimum of 0 to 1 year of experience in customer service or a related field, preferably in an international BPO setting.
• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Proficiency in customer support tools and software is a plus.
• Ability to work in a rotating schedule and adapt to changing work hours.
• Demonstrated problem-solving skills and a customer-centric approach.
• Willingness to work on-site and collaborate with a diverse team.
• A positive attitude and a passion for delivering exceptional customer service.
  

We are excited to welcome

10 new Customer Service Associates

to our team. If you are looking for a rewarding career in customer service and meet the qualifications outlined above, we encourage you to apply. Join us in making a difference in our customers' lives and be part of a company that values your contributions!This job is provided by Shine.com