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Customer Service Associate- Escalation Desk Professional

0 - 6 years

2 - 8 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Service Associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.

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Croma
Croma
www.croma.com

Retail, E-commerce

New Delhi

5000+ Employees

111 Jobs

    Key People

  • Amit K. Agarwal

    CEO

  • Rajiv Wadhwa

    CFO

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