Zonal Manager @ Croma - A TATA Enterprise

Job Description

Role & responsibilities: Sales and Revenue Growth Develop and implement strategies to maximize revenue and profitability Monitor store performance, analyse sales data, and take corrective actions to address gaps Drive promotional campaigns and initiatives to boost sales Achieve sales targets for the zone by monitoring store performance Analyse sales trends and take corrective actions where necessary Store Operations Management Ensure operational efficiency across all stores in the zone Oversee inventory management to minimize stock-outs and shrinkage Maintain store compliance with company policies, procedures, and standards Oversee store layouts, product displays, and overall brand representation. Team Leadership and Development Lead, motivate, and develop store managers and their teams Provide training, coaching, and regular performance feedback Set performance goals and provide regular feedback to ensure team alignment with business objectives Foster a positive and collaborative work environment Customer Experience Drive initiatives to improve customer satisfaction across all stores Monitor customer feedback and implement improvement plans Ensure a consistent and exceptional customer experience across all stores Monitor customer feedback and address service-related issues promptly Lead initiatives to enhance customer satisfaction and loyalty Strategic Business Planning and Execution Collaborate with leadership team to develop business plans for the zone Identify growth opportunities, including new store openings or market expansions Monitor market trends and competitor activities to stay ahead Develop and execute Zonal business plans aligned with company goals Monitor budgets and control costs to optimize profitability Conduct regular reviews of store performance and market dynamics Market and Competitor Analysis Stay updated on market trends and competitor activities Identify opportunities for growth and innovation in the zone Provide insights and feedback to senior management Compliance and Risk Management Ensure all stores adhere to legal and regulatory requirements Implement safety, security, and risk management measures Address escalated operational, customer or people-related issues Manage risk by implementing safety and security measures Reporting and Communication Provide regular updates on sales performance, store operations and market insights Act as a bridge between the corporate office and store teams to ensure alignment and clarity Represent the zone in cross-functional meetings and strategic initiatives Preferred candidate profile: Bachelors degree in Business, Retail Management, or a related field (MBA preferred) Minimum 10 to 12 years of experience in retail operations, with at least 3 to 5 years in a regional/zonal leadership role. Experience managing multiple retail outlets in a fast-paced environment Strong leadership and team management abilities Excellent analytical and problem-solving skills Proven ability to drive sales and improve operational efficiency Customer-centric mindset with a focus on delivering superior service Strong communication and interpersonal skills