Customer Service Associate (CSA)

Job Description:

Job Title: Customer Service Associate (CSA)

Location: New Delhi

Department: Customer Support

Job Type: Full-Time

Languages: English and Punjabi

Role: Permanent

Job Summary

We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently.

Key Responsibilities:

Customer Interaction:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Resolve customer complaints and issues promptly, escalating to higher levels when necessary.

Communication:

• Provide clear and concise information to customers about products, services, and policies.
• Communicate effectively in both English and Punjabi to cater to a diverse customer base.

Problem-Solving:

• Identify and resolve customer issues efficiently and effectively.
• Provide accurate information and solutions by following company policies and procedures.

Documentation:

• Maintain detailed and accurate records of customer interactions and transactions.
• Update customer information in the database accurately and promptly.

Team Collaboration:

• Work closely with team members and other departments to ensure a seamless customer experience.
• Participate in team meetings

Qualifications & Skills

• Bachelor's Degree or equivalent required.
• Prior experience in customer service is an advantage.
• Strong time management and organizational skills.
• Demonstrated ability in problem-solving and analysis.
• Strong communication and interpersonal skills.
• High level of personal integrity and professionalism.
• Proficient in MS Office and Google Workspace tools.
• Must know about Social Media Marketing.

Benefits

All benefits and compensation details will be shared in the offer letter.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Preferred)
• Punjabi (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person